🔁 Return & Refund Policy

Effective Date: August 01, 2025
Welcome to CottonBeans — your go-to destination for premium home décor and textile products across Pakistan 🇵🇰. We want you to shop with confidence, and our policy ensures a transparent, fair, and customer-friendly process.

🛍️ 1. Return Eligibility

To qualify for a return, please ensure:

✅ Return request is made within 7 days of delivery
✅ Item is unused, unwashed, and in original packaging
✅ The product is in resalable condition with tags attached

🚫 2. Non-Returnable Items

For hygiene and customization reasons, the following cannot be returned:

  • ❌ Undergarments or intimate-use items

  • ❌ Customized or personalized orders

  • ❌ Final sale / clearance products

  • ❌ Items that are used, damaged, or missing original tags/packaging

📦 3. Return Process

To return an item:

1️⃣ Contact us at support@cottonbeans.com with your Order ID, item name, and reason
2️⃣ Wait for our team to review and approve your request
3️⃣ Carefully repackage the item and send it to the provided address
4️⃣ Share the shipping tracking number with us

🚚 Return shipping is the customer’s responsibility unless we shipped an incorrect or damaged item.

💰 4. Refund Process

Once your returned item is received and inspected:

✅ A refund will be issued to your original payment method (if approved)
⏳ Please allow 7–10 business days for the amount to reflect in your account

❌ Refunds will not be provided for:

  • Unauthorized returns

  • Items that fail our inspection

  • Shipments lost due to improper packaging

🔄 5. Exchange Option

Want to swap for a different product?

👍 We’re happy to offer exchanges for eligible items — subject to stock availability
🚚 Standard return & re-delivery charges may apply

⚠️ 6. Damaged or Wrong Items

If you receive a defective or incorrect item:

📸 Send us clear photos of the product and packaging within 48 hours of delivery
✅ We’ll offer a replacement or full refund, including return shipping if applicable

📌 7. Need Help?

Our support team is always ready to assist you with returns, refunds, and questions.

CottonBeans – Customer Support
📧 Email: support@cottonbeans.com
📞 Phone: 0329 0899188
🌐 Website: www.cottonbeans.com

📊 Return vs Refund Criteria Table

Return Criteria ✅ Refund Criteria 💸
Return request made within 7 days of delivery Refund issued only after inspection of returned product
Product is unused and in original packaging Original payment method used for refund (7–10 business days)
Tags, labels, and invoice must be included No refund for items returned in poor or used condition
Approved return authorization from support Refund not applicable for non-returnable items
Return shipping by customer (unless defective/wrong item) Refund includes return shipping only if error is on our part